I purchased this dress for a very special occasion quite a few weeks in advance, I tried it on and it fit very nicely. Unfortunately, when I put it on the day of the event, I noticed lots of holes appearing all over the dress. As I was on my way out the door with no other dress to wear, and the holes (stitches breaking and coming apart) were only on the outer layer (the lining was intact), I had no choice but to wear it. It was a bit embarrassing, and disappointing considering the cost.
After explaining my situation to customer service, they explained that the policy is that once the dress has been worn they do not offer refunds, so I was only able to get $23 back for repairs.
As it appears the dress is faulty with loose stitching for the stretchy material, this will not be enough to cover the cost of current and future repairs.
I would recommend moving around in the dress when you try it on, so that you can be sure you don’t have the same fault and can hopefully return it.
Rated 1 out of 5
Rated 4 out of 5
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
Twosisters The Label US
Thank you for your feedback! We are genuinely sorry that your dress experienced issues with the stitching as expressed in our email correspondence. However as this garment was worn and we were not informed of any faults prior, the only compensation that could be offered was the 15% refund that has since been issued back to your original payment method. We can understand how upsetting this must be as it was a garment purchased for a specific occasion, unfortunately however as you have worn this garment we can no longer offer a replacement or a refund as we cannot be sure of the manner in which this garment was treated while in your possession. As there are no longer any tags on the dress we are unable to be sure that this was a manufacturing fault that caused the loose stitching.
We never like to have our customers disappointed, for this reason we have clear policies in place that we adhere to at all times so that both the company and the customers are aware of the transaction they are entering into. All faults need to be declared to us within 14 days of when the garment has arrived, we will then assist in finding a solution that ensures the customer is left satisfied with their time shopping with us. However we do know that sometimes faults are not prevalent until they have been properly put on for the event itself, in circumstances such as this if the customer chooses to proceed with wearing the dress we offer the 15% refund as a standard reimbursement for mending fees, as such this was the most we could offer to compensate you with as this is the same amount issued to all other customers who have experienced such an issue.