All orders will be shipped from our HQ in Adelaide, Australia or our warehouse in LA. We try our best to send out your packages on time Tuesday—Friday, excluding public holidays. If your order is placed on a weekend, public holiday or Monday, your order will be shipped the following business day due to high volumes of orders during these times. In peak sale times, we also ask that you please allow 2–3 business days for your order to be processed and dispatched. If you need your order urgently, please get in touch with us at firstname.lastname@example.org.
Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays. Please note that delivery notes at checkout are for courier purposes only. For any questions about your order, please contact email@example.com prior to purchase.
All parcels require to be signed on delivery.
• STANDARD DELIVERY CUT OFF TIME is 11:30AM (Sydney Time)
*** DUE TO COVID-19 WE ASK THAT YOU PLEASE CHECK TRANSIT TIMES DIRECTLY WITH YOUR LOCAL COURIER. PLEASE CONTACT THEM FOR ANY DELIVERY CONCERNS PRIOR TO PURCHASE.
|FREE Express > $150
|3-10 business days*
|Express < $150
|3-10 business days*
*Delivery times are estimated and not guaranteed.
TAXES AND DUTIES FOR INTERNATIONAL ORDERS
All prices on Twosisters The Label are in American dollars. For international customers, the prices quoted do not include your local taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information as these vary and are outside of our control. In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund for your order or for shipping costs will not be given if you refuse to pay the duties and taxes.
Once a package has left our warehouse we have very little control over it. Please note that the delivery times listed are only estimations. Twosisters The Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Twosisters the Label can never guarantee a delivery date.
All parcels require to be signed on delivery. If you are not home to accept your package, a calling card will be left in your letter box detailing the steps for arranging re-delivery or picking up your package at the local post office. If you have not received your package within 7 business days of placing the order, email firstname.lastname@example.org with your Full Name and Order Number and we'll look into the matter immediately.
If your package is marked as undeliverable or returned to sender, a re-shipping fee will be required.
Twosisters The Label are not responsible for any lost packages if details are incorrect (e.g. address). This is the responsibility of the customer and we encourage you to check all details before submitting your order. If you have entered the incorrect shipping address, there are additional costs to re-send your parcel if the order has been shipped out to the incorrect address and returned back to us. Twosisters The Label will not reimburse additional charges.
Please get in touch with us on email@example.com ASAP if you have entered the incorrect shipping address. Please note that our office hours are Monday – Friday, 9.30am – 5.30pm ACST. We are closed on weekends and public holidays.
Shipping protection is able to be added to all orders to cover the cost of any parcels lost, stolen or damaged in transit prior to finalising your order. Insurance cost is based on the value of your cart - approximately 1.5% of the cart value. All claims can be made externally via Route. You will also be able to track your parcel via the Route app. For more info please visit route.com