We try our best to send out your packages on time every day, excluding weekends, public holidays and Monday. If your order is placed on a weekend, public holiday or Monday, your order will be shipped the following business day due to high volumes of orders during these times. If you need your order urgently, please get in touch with us. In peak sale times, we also ask that you please allow 2–3 business days for your order to be processed and dispatched. Please take care to fill out your full name at checkout, including first and last name to also prevent any postal delays.
*** DUE TO COVID-19 WE ASK THAT YOU PLEASE CHECK TRANSIT TIMES DIRECTLY WITH AUSTRALIA POST. PLEASE CONTACT THEM DIRECTLY FOR ANY DELIVERY CONCERNS PRIOR TO PURCHASE. MORE INFO ON CURRENT DELAYS AND RESTRICTIONS CAN BE FOUND HERE.
*** THERE ARE CURRENTLY DELAYS TO RURAL AREAS. FOR MORE INFORMATION ABOUT DOMESTIC DELAYS PLEASE READ UPDATES HERE.
Please note that we are unable to ship internationally to PO Boxes.
|Express < $50||3-4 business days*||$5|
|FREE Express > $50||3-4 business days*||$0|
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.
DHL provide On Demand Delivery (ODD) services where you will receive an email/text with how you would like your parcel delivered.
The On Demand Delivery site can be accessed from smartphones, tablets and PCs, and offers receivers up to six delivery options.
Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and request that a shipment is put on hold during a vacation.
If you have not received your package within 7 business days of placing the order, email email@example.com with your Full Name and Order Number and we'll look into the matter immediately!
Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.
|USA EAST||2-3||2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall|
|USA WEST||2-3||Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average|
|UK||2-3||2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall|
|NZ||1||Overnight to major cities – Auckland / Wellington / Christchurch|
|ASIA||2||Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc.|
All prices on Twosister's The Label are in US dollars. The prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.
Delays may occur during holiday periods.
If your package is marked as undeliverable or return to sender, a reshipping fee will be required.
Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosisters is not responsible for, nor able to refund or replace orders shipped to the incorrect address.
Shipping protection is able to be added to all orders to cover the cost of any parcels lost, stolen or damaged in transit prior to finalising your order. Insurance cost is based on the value of your cart - approximately 1.5% of the cart value. All claims can be made externally via Route. You will also be able to track your parcel via the Route app. For more info please visit route.com