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Shipping Info

New Year's Day  

Our office will be closed on this public holiday (1/01) Orders placed on the 31/12 and 1/01 will only be dispatch from our warehouse on the 2/01. Please note, that during high-volume or sales periods, there might be a delay of 1-2 business days in the dispatch of your order during this time. 

Black Friday & Cyber Monday 

Please note that there might be a delay of 1-3 business days in the dispatch of your order during this time. 

Christmas cut-off times

If you need your delivery before Christmas (by 20th of December), please place your order by the relevant dates below:

International (*Express Shipping only*)
Area Order By
Worldwide December 13

How fast will your order ship?

We try our best to send out your packages on time every day, excluding weekend or public holidays. Otherwise, your order will be shipped the next business day. Please take care to fill out your full name at checkout, including first and last name to prevent any postal delays.

We use DHL express to ship all international orders and Australia Post (local courier) to countries that don’t offer DHL courier services.

USA and REST OF THE WORLD
Method Estimated Delivery Cost
Express < $50 3-4 business days* $5
FREE Express > $50 3-4 business days* $0
*Shipping to metro areas normally takes 1 to 3 business day. Please note rural areas may take up to 7 business days or more. Delivery times are estimated and not guaranteed as customs may cause delay. *Delivery times are estimated and not guaranteed.

Extra Information

DELIVERY TIME

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed are only estimations. Two Sisters the Label is not responsible for any delays caused by the couriers, especially during high-volume periods. Two Sisters the Label can never guarantee a delivery date.

DHL provide On Demand Delivery (ODD) services where you will receive an email/text with how you would like your parcel delivered.

The On Demand Delivery site can be accessed from smartphones, tablets and PCs, and offers receivers up to six delivery options.

Receivers can schedule a delivery, arrange delivery to a nearby DHL Service Point or their own alternate address, and request that a shipment is put on hold during a vacation.

If you have not received your package within 7 business days of placing the order, email sales@twosistersthelabel.com with your Full Name and Order Number and we'll look into the matter immediately!

Twosisters the label is not liable for missing parcels due to errors on the customer or carrier's part.

INTERNATIONAL ESTIMATED EXPRESS DELIVERY TIME

DESTINATION DAYS NOTES
USA EAST 2-3 2 days into New York ( Pick up Monday – delivery Wednesday ) 2-3 days overall
USA WEST 2-3 Overnight into LA – ( Pick up Monday, Delivered US Tuesday ) 2 days on average
UK 2-3 2 days into London ( Pick up Monday – delivery Wednesday ) 2-3 days overall
NZ 1 Overnight to major cities – Auckland / Wellington / Christchurch
ASIA 2 Overnight to Singapore / Hong Kong – 2 days for China / Vietnam / Korea etc.

TAXES AND DUTIES FOR INTERNATIONAL ORDERS

All prices on Twosister's The Label are in US dollars. The prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. A refund will not be given if you refuse to pay the duties and taxes as your parcel will be destroyed by the courier.

Delays may occur during holiday periods.

UNDELIVERABLE PACKAGES

If your package is marked as undeliverable or return to sender, a reshipping fee will be required.

INCORRECT ADDRESSES

Customers are responsible for entering the correct shipping address and are encouraged to check them prior to submitting an order. Once a package has been shipped we cannot redirect it. Twosisters is not responsible for, nor able to refund or replace orders shipped to the incorrect address.