Terms and conditions

1. Twosisters the Label general sale promotions apply to all
full-priced clothing and exclude sale items, pre-orders, bridal boxes, and
accessories (unless stated otherwise).

2. Promotional periods will be communicated individually
across our marketing materials.

3. The return policy of Twosisters, found here, still
applies as per normal for the use of sale items.

i. Items must meet our returns conditions here.

ii. Sale items purchased with a further discount are final
and not eligible for return this includes if multiple sizes are purchased. If
you think your item may be faulty, please email us at
sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be
returned for store credit only. This also applies if you have purchased the
same style in multiple sizes/colours.

iiii. If you think your item may be faulty, please email us
at sales@twosistersthelabel.com within 14 days from when your order was
delivered.

4. By entering your email address you agree to receive email
marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent
checkbox, you agree to receive marketing text messages from Twosisters The
Label, at the number provided where you may opt out at any time. Consent is not
a condition of any purchase. Message and data rates may apply. Message
frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days
for your order to be processed and dispatched.

If you don't absolutely love your new Twosisters The Label item you are able to return your order for store credit if the item meets our returns conditions. If you believe your dress to be faulty please contact our customer service team at sales@twosistersthelabel.com, prior to returning your order to ensure that your dress is checked for faults upon its arrival at our warehouse.

RETURNS CONDITIONS

- Australian orders must be returned within 21 days of delivery
- Australian returns after 21 days and before 30 days will incur a $10.00 late return fee
- International orders must be returned within 30 days of delivery
- International returns received after 30 days and before 39 days will incur a $10.00 late return fee
- Items must be unworn, unwashed, unstained and unperfumed
- Items must still have all tags attached
- Due to hygiene concerns accessories (earrings, head pieces etc) cannot be returned unless faulty
- Items are deemed faulty at point of delivery or in an unlikely event that a wrong size has been sent and we have sold out in your preferred size Items are not part of a final sale promotion as listed in our Terms & Conditions below.

Please note that:

- The standard return policy does not apply for selected sales promotions at our discretion and will be stated in the promotions Terms & Conditions below.
- If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
- If your return does not adhere to the requirements it may be sent back at additional cost to the customer.
- Any returns received after the final cut off dates listed above will not be accepted even if the return label is generated within the timeframe. The customer will be responsible for the cost to cover return shipping back to the customer address in this instance.
- Twosisters The label is not responsible for the cost of return shipping.

A decision to refuse a return that is not compliant with the Twosisters The Label return policy is final and cannot be refuted.

Twosisters The Label are not responsible for any lost or damaged returns/packages during transit. If details are incorrect (e.g. address) this may cause parcels to get lost or be delayed in shipment. This is the responsibility of the customer and a refund will not be given so we encourage you to check all details before submitting your order. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due, it is the customers responsibility. Twosisters The Label will not reimburse additional charges.

More about how to return your item can be found here.

1.i. VIP Black Friday 35% SALE valid on full-priced clothing for orders made through the Twosisters the Label mobile app only. VIP Black Friday 30% Sale valid on full-priced items on the website. Excludes accessories, jewellery, gift cards, bridal boxes, sale items and pre-order items.

1.ii. Public Black Friday and Cyber Monday 30% SALE valid on full-priced items only. Excludes accessories, jewellery, gift cards, bridal boxes, sale items and pre-order items.

2.i. VIP Black Friday SALE runs from 7.00am ACST Monday 20th November 2023 to 11:59 pm ACST Wednesday 22nd November 2023. This period is extended to 11.59pm ACST Tuesday 28th November 2023.

2.ii. Public Black Friday SALE runs from 12am ACST Thursday 23rd November 2023 to 11.59pm ACST Sunday 26th November 2023. This is immediately followed by Cyber Monday 30% Sale until 11.59pm ACST Tuesday 28 November 2023.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here.

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. Afterpay Day 20% Sale valid on full-priced clothing only. Excludes accessories, jewellery, gift cards, bridal boxes and sale items.

2. Afterpay Day Sale runs from 6 pm AEST Monday 14th August 2023 to 11:59 pm AEST Sunday 20th August 2023.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here.

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. EOFY 20% SALE valid on full priced items. Excludes accessories, keyrings, bridal boxes, bridal gown and gift cards.

2. Sale starts 7 am AEST Tuesday 20 June 2023 and ends 11:59 pm AEST Sunday 25 June 2023.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. Buy 1, Get 50% off Second Item. Second item would be the item with the lower price. Applied to full priced items only.

2. Sale starts 7 pm AEST Monday 12th June 2023 and ends 11:59 pm AEST Sunday 18th June 2023.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. Afterpay Day 20% Sale valid with code AFTERPAY20. Excludes accessories, keyrings, bridal boxes, bridal gown and gift cards.

2. Sale starts 8 am AEDT Thursday 16 March 2023 and ends 11:30 pm AEDT Sunday 19 March 2023.

3. Offer is not valid in conjunction with any other offers.

4. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. 20% Sale on Sale valid on Sale items only. 20% off already on sale items.

2. Sale on Sale starts 12 am ACST Wednesday 1 February 2023 and ends 11:59 pm ACST Friday 10 February 2023.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. New Years Day Sale 20% OFF Dresses Only Sale.

2. New Year 20% OFF Dresses Only Sale starts 7 am ACST Saturday 1st January 2023 and ends 11:59 am ACST 2 January 2023.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1.1 Boxing Day VIP Early Access to 20% Discount valid sitewide with some exclusions. Excludes accessories, keyrings, bridal boxes, bridal gown and gift cards.

1.2 Boxing Day 20% Discount valid sitewide with some exclusions. Excludes accessories, keyrings, bridal boxes, bridal gowns and gift cards.

2.1 Boxing Day VIP Early Access starts 12 am ACST Friday 23 December 2022 and ends 11:59 pm ACST Monday 26 December 2022.

2.2 Boxing Day 20% Sale starts 12 am ACST Monday 26 December 2022 and ends 11:59 pm ACST Monday 26 December 2022.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. Cyber Monday Spend and Save Sale; buy 1 save 15%, buy 2 save 20%, buy 3 save 25%; valid sitewide with some exclusions. Excludes accessories, keyrings, bridal boxes, bridal gown and gift cards.

2. Sale starts 12 am ACST Monday 28 November 2022 and ends 11:59 pm ACST Monday 28 November 2022.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1.1 VIP Black Friday Sale discount code valid sitewide with some exclusions. Excludes accessories, keyrings, bridal boxes, bridal gown and gift cards.

1.2 Black Friday 30% Off discount code valid sitewide with some exclusions. Excludes accessories, keyrings, bridal boxes, bridal gowns and gift cards.

2.1 VIP Black Friday Sale starts 12 am ACST Thursday 17 November 2022 and ends 11:59 pm ACST Saturday 19 November 2022.

2.2 Black Friday Sale starts 12 am ACST Sunday 20 November 2022 and ends 11:59 pm ACST Sunday 27 November 2022.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. VIP Early Access 48hrs only - 30% discount site wide, including sale items. All sale items are final. Sale excludes accessories, scrunchies, gift cards, keyrings.

Public Sale - 20% discount on sale items only. Final sales - no return unless faulty. Sale excludes accessories, scrunchies, gift cards, keyrings.

2. Offer valid 1 per order only.

3. VIP Sale starts 12.00 am ACDT Monday 20th June 2022 and ends 11:59 pm ACDT Tuesday 21st June 2022.

Public Sale starts 12.00 am ACDT Tuesday 22nd June 2022 and ends 11.59 pm ACDT Sunday 10th July 2022.

4. The return policy of Twosisters, found here, still applies as per normal.

i. Items must meet our returns conditions here

ii. Full priced items purchased with a discount code can be returned for
store credit only. This also applies if you have purchased the same style in
multiple sizes/colours.

iii. Sales items cannot be returned when purchased with a discount code. All sale items are final.

iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

5. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1. Cyber Monday 20% Off discount code valid sitewide with some exclusions. Excludes keyrings, bridal boxes, gift cards and our charity Elena Scrunchies.

2. Sale starts 12 am ACST Monday 29 November 2021 and ends 11:59 pm ACST Monday 29 November 2021.

3. The return policy of Twosisters, found here, still applies as per normal for the use of sale items.

i. Items must meet our returns conditions here

ii. Sale items purchased with a further discount are final and not eligible for return this includes if multiple sizes are purchased. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

iii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iiii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

4. By entering your email address you agree to receive email marketing from Twosisters the Label where you may opt out at any time

5. By entering your phone number and selecting the consent checkbox, you agree to receive marketing text messages from Twosisters The Label, at the number provided where you may opt out at any time. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. View our Privacy Policy and Terms of Service.

6. In peak sale periods, please allow up to 2 business days for your order to be processed and dispatched.

1.  WeChat discount code offer valid only at twosistersthelabel.com.

2. Discount is valid on full priced items on orders only and will not be applied to reduced items in the Sale category, accessories or gift cards.

3.  The promotional code will be valid starting at 12:00 am ACDT, June 4th 2020.

4. Discount code not to be used in conjunction with any other discounts. Please note that discount codes and store credits cannot be used in conjunction with each other as Shopify only allows one discount code to be used at a time.

5. Please note that any returns (for store credit) for discount items will be provided to you at the discounted rate. The same applies if you have been granted a cash refund by our Returns team.

6. The return policy of Twosisters, found here, still applies as per normal for the use of this code.

1. Promotional codes promoted through social media influencers apply to full price clothing only excluding sale items, accessories and gift cards unless where stated otherwise.

2. Please refer to each individual influencers post for usage periods or contact our customer service team sales@twosistersthelabel.com

3. The return policy of Twosisters, found here, still applies as per normal for the use of items purchased with an influencers promotional code:

i. Items must meet our returns conditions here

ii. Full price items purchased with a discount code can be returned for store credit only. This also applies if you have purchased the same style in multiple sizes/colours.
iii. If you think your item may be faulty, please email us at sales@twosistersthelabel.com within 14 days from when your order was delivered.

1. Offer is valid for 7 days only and does not apply to prior customer orders and cannot be backdated. 

2. Welcome offer is valid on full priced clothing only and not valid in conjunction with any other offer

3. The welcome code is only applicable for first time customers who have subscribed to our newsletter.

4. Each welcome code is unique and only valid once

5. Please note that any store credit returns for discount items will be provided to you at the discounted rate.

6. If you are unsure of your size on your first purchase, you can order the same style in two sizes and return the size that does not fit for a full refund when your unique welcome code is applied. If you are returning both sizes, you will receive a store credit for one.

7. Except for the condition outlined above where two sizes of the same style are purchased, the return policy of Twosisters, found here, still applies as per normal for the use of this code.

1. Offer does not apply to prior customer orders and cannot be backdated. 

2. Some discount codes will only be sent to selected customers. This is based on customer purchase history, customer’s recent activity or vouchers will be sent out based on Twosisters’ general email flow.

4. The amount of discount will be clearly stated in the email sent to the customer. Discount code applies to order subtotal and does not apply to shipping, sale items, accessories, gifts or gift cards.

5. Discount offer applies to full-priced clothing only.

6. Offer may be cut-off early or extended at the business' discretion. Valid only at twosistersthelabel.com

7. Please note that any store credit returns for discount items will be provided to you at the discounted rate.

8. Offers are not valid in conjunction with any other offer.

9. The return policy of Twosisters, found here, still applies as per normal for the use of these codes.

If, at our request, you send specific submissions (for example product reviews, contest entries) or without a request from us you send creative ideas, comment reviews, image review, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, use it for marketing purposes such as paid ads and newsletters, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

This website is operated by Two Sisters Group Pty Ltd (ACN 620 691 796) (located at www.twosistersthelabel.com and us.twosistersthelabel.com). Throughout the site, the terms “we”, “us” and “our'' refer to Twosisters The Label and its subsidiary. Twosisters The Label offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By agreeing to these Terms, you are entering into an agreement with Two Sisters Group Pty Ltd (ACN 620 691 796) including its successors, assignees and related bodies corporate (defined in the Corporations Act 2001 (Cth) (Twosisters or we or us), and agree to comply with any and all applicable laws and regulations, whether domestic or international.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

In this Policy:

"personal information" means any information or opinion about an identified individual or an individual who is reasonably identifiable (whether or not the information is true);

"sensitive information" means (without limitation) information about an individual’s race, ethnic origin, membership of a political association, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation, criminal record, or health, genetic or biometric information;

"subsidiaries" means each of Twosisters Group Pty Ltd (ABN 676 206 917 96) and any other subsidiary of Twosisters The Label from time to time;

"we," "us," "our," and "Twosisters The Label" are reference to Twosisters Group Pty Ltd and its subsidiaries from time to time; and

"you" and "your" means an individual whose personal information we have collected.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

By agreeing to these Terms of Service, you are agreeing to be added to our newsletter list once you've submitted any online form at twosistersthelabel.com.au, you may opt out of receiving newsletters at any time.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

All our product(s) are photographed under natural lighting and Twosisters The Label attempts to portray colours as accurately as possible. Due to circumstances outside of our control, such as different monitor settings and personal perception of colour, there may be slight variations in the colour of products. This does not constitute a fault in the product and is not eligible for a refund.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. Twosisters The Label is an Australian based fashion online retailer with worldwide operations. We are committed to the protection of your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This policy (the “Policy”) sets out how we collect, use, manage and store personal information in the course of doing business. You agree that this Policy applies to you as an individual and is separate from, and does not amend or modify, any contractual arrangements between you or your organisation and us, nor create any rights in you under any such contract.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

 In relation to the Website, you must not:

(a) use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;

(b) use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the Internet;

(c) use the Website to send unsolicited email messages;

(d) in any way tamper with, hinder or modify the Website;

(e) knowingly transmit any viruses or other disabling features to the Website or via the Website; or

(f) attempt any of the above acts or facilitate or assist another person to do any of the above acts.

Intellectual Property

The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website are owned or under license by Twosisters The Label and protected by Australian and international laws.

Your use of the Website does not grant you a licence or act as a right of use of any of the trademarks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trade mark owner.

We own the copyright, which subsists in all creative and literary works that are displayed on the Website.

You may view the Website and its contents using your web browser. In visiting the Website, you may make a temporary copy of the Website by means of the usual operation of your web browser only.

You must not:

(a) reproduce or use any of the material on the Website for commercial purposes, including sale; in any way modify the material on the Website; or

(b) cause any of the material on the Website to be framed or embedded in another website.

In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us.

In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.

In some cases we may also collect your personal information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register. It also enables us to keep track of products or services you view so that, if you consent, we can send you news about those products or services. We also use cookies to measure traffic patterns, to determine which areas of our website have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online products and services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track users movements, and gather broad demographic information.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Twosisters The Label, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

By using the Website, You agree to indemnify, defend and hold harmless Twosisters Group and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Twosisters The label loves seeing your photos! By using Twosisters’ hashtags such as #twosistersthelabel or #tsbridesmaids or #tswedding or tagging Twosisters The Label (@twosistersthelabel) on a public social media post, by responding #yestwosisters to our request for the right to use the user content you posted on your public social media posts, and/or by submitting content to Twosisters’ through the twosistersthelabel.com website, (the "Submission") you automatically grant Twosisters The label, a royalty-free, irrevocable, transferrable, sublicensable, and non-exclusive perpetual license throughout the universe to use the photographs, comments, artwork, and any related text (“User Content”) in connection with the Twosisters website(s), social media accounts, emails to our customer list, advertisements, and other Twosisters promotional materials, including paid advertising. For avoidance of any doubt, this means that Twosisters may post, repost, share, and otherwise distribute and reproduce the User Content in all Twosisters Media, now known or hereafter devised, including alongside and in combination with promotions for third party brands and products. If you delete or edit your Submission post, after using the Twosisters hashtags, or later turn the post to “private,” your agreement to these terms will remain in effect.

You also waive to the full extent permitted by law any and all claims against us related to moral rights in the User Content. In no circumstances will we be liable to you for any exploitation of the User Content. You affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish and exploit the User Content, for promotional purposes, including, without limitation, copyright, trademark, and rights of publicity and privacy. You affirm, represent and warrant that you and any person whose image appears in the User Content are 18 years of age or older. You affirm, represent, and warrant that your Submission and the User Content is in compliance with all terms and conditions of any third party website or application on which you post the Submission.

You shall not make any Submission that is inappropriate, indecent, obscene, hateful, tortious, defamatory, disparaging of Twosisters or any other brand or individual, or that promotes discrimination on the basis of race, gender, religion, nationality, disability, sexual orientation, or age.

You agree to indemnify, defend, and hold harmless Twosisters from and against any and all third-party claims, damages, liabilities, costs and expenses, including legal expenses and reasonable attorneys' fees, arising out of your Submission. You agree to be bound by the twosistersthelabel.com Terms of Service, which are herein incorporated by reference.

You also grant Twosisters the right, but not obligation, to use the username or handle of the account used to make the Submission; we will, where commercially reasonable, credit your username or handle when publishing or reposting your Submission.

You agree that Twosisters may, but is under no obligation to feature the User Content on Twosisters Media, and should we choose to feature the User Content, we may, at its sole discretion, elect to remove the User Content from Twosisters Media at any time and without notice to you.

If you believe that any content on our media violates your privacy rights or intellectual property rights, please report it to us at sales@twosistersthelabel.com or 1, The Parade West, Kent Town, 5067, South Australia. Instagram, Facebook, and YouTube are not sponsors of, administrators of, or in any way endorsers of us.

Some legislation such as the Australian Consumer and Competition Act 2010 (Cth) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted or modified (your “Statutory Rights”). We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Except for your Statutory Rights and with respect to the Website:

(a) all material on the Website is provided to you without warranties of any kind, either express or implied;

(b) We expressly disclaim all warranties of any kind including but not limited to warranties of acceptable quality and fitness for a particular purpose;

(c) We do not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components; and

(d) We do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise.

(e) To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.

(f) You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.

We rely upon your continued observance of the Terms of Use. If we suffer loss or damage or incur any costs associated with any breach by you of the Terms of Use or any associated legal obligation, you agree to indemnify us for those losses, damages and costs.

We do not make any claims that the information is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained in the Website may not be legal by certain persons or in certain countries. If you access the Website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

If any provision of the Terms of Use is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the document, which will continue in full force and effect.

All rights not expressly granted in the Terms of Use are reserved.

If we do not act in relation to a breach of the Terms of Use by you, this does not waive our rights to act with respect to subsequent or similar breaches of the Terms of Use by you.

From time to time, we may use your personal information for direct marketing purposes and you consent to us using your personal information for direct marketing purposes (for an indefinite period). This includes sending you updates about our products and offerings. When we contact you, it may be by mail, email or SMS in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. Where we use or disclose your personal information for the purpose of direct marketing, we will:

(a) allow you to ‘opt out’ or, in other words, allow you to request not to receive direct marketing communications; and

(b) comply with any such request by you to ‘opt-out’ of receiving further communications within a reasonable time frame.

You may ask to be removed from our marketing lists at any time by directly contacting us. If you don't wish to receive direct marketing materials, contact our customer service team using the following details:

Send to: sales@twosistersthelabel.com

Subject: Remove from Marketing Material

Please include a reason as to why you would like to be removed. (For example, "not interested", "not relevant to me", "you sent too many emails", etc.)

The Terms of Use are governed by and construed in accordance with the laws of the State of South Australia, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of South Australia and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.